HELP & FAQ’S
DO I HAVE TO ORDER ONLINE?
Yes, as we are an online retailer you can only order online. It is fast, safe and secure.
Please note once an order is placed we are unable to make changes, additions or cancellations on your items. Please contact our customer care team for further advice.
You will also find Kazizia products available at our pickup centres.
HOW CAN I PAY FOR MY ORDER?
We accept the following payment cards: Visa (including Visa Debit) and MasterCard.
Please note that when paying by debit or credit card we currently only take payment in Naira.
DO YOU OFFER GIFT WRAPPING?
Yes. You will be able to add a gift wrapping option when you are in your basket, you will also have an option to add a gift message. The gift wrapped order will be packed in a box with the Kazizia logo and will be posted inside a white postal box.
Online purchases will be sent in one single parcel per complete order – unfortunately we are unable to facilitate requests for additional gift wrapping on the same order. If you require more than one of our lovely presentation boxes for your purchases, please place separate orders according to the number of boxes you require.
CAN I RETURN AN ITEM?
If you wish to return any part of your order you can do so within 7 days of the receipt of the parcel.
Please fill in the returns slip included in your package with the details of your return and whether you would like a refund or an exchange item. Don’t forget to include your reason for returning the item – please see the form for the list of reasons. If there is no label or returns form in your parcel, please click here to download it or call the customer service.
WHAT DO I DO IF MY PARCEL HASN’T ARRIVED YET?
You can check the progress of your item at the relevant courier website by clicking on the tracking link sent to you via email once your item has been dispatched. You can find out more about our delivery timescales. If your delivery is more than 4 working days overdue, please contact us.
WHERE DO YOU DELIVER TO?
Our Nigeria delivery is Lagos, Ogun, Abuja, PortHarcourt, Edo, Anamabra, Osun, Benin.
We also deliver worldwide and currently offer an International Delivery Service.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
HOW DO I KNOW YOU RECEIVED MY ORDER?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order number. We will also send you an email to confirm your order has been placed; this information could take up to 30 minutes to arrive in your inbox! Once our teams at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
HOW DO I USE A PROMOTIONAL CODE?
Once you’ve reached the Checkout stage, enter your promotional code into the ‘Discount Code’ box, enter the correct code and click ‘Continue’. If the code is valid, your discount will be applied. Return to the basket to complete your order or continue shopping!
Please note, only one promotion/discount code is redeemable per order.
WHAT SHOULD I DO IF I’VE FORGOTTEN TO USE MY PROMOTIONAL CODE?
Unfortunately, we are unable to manually enter discounts after the order has been completed. But hurry you may be able to use your code on your next order (subject to terms).
WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ITEM?
In the unlikely event that you receive a wrong item, please return it and we will refund accordingly.
DO YOU OFFER A LOCAL COLLECT SERVICE?
At the present time we do offer ‘Local Collect’ as a delivery service at our pick up centre at Egbeda, Lagos and Anthony village, Lagos.
We do give the option at checkout for you to have your order delivered to another address, so you may like your package to be delivered to a work address or to a friend’s house.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return and refund for you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.